The Xbox One X is the most powerful console ever created. Capable of playing many games in native 4K resolution at 60 frames per second and taking up even less space than previous Xbox One models, it’s a technical marvel. However, there have still been several Xbox One X problems — both trivial and severe — since it launched in 2017.
Game Streaming allows you to play any Xbox One game or app remotely on. To get started, download the Xbox app onto your Windows 10 computer or device. From the action even for a moment, Xbox One will let you turn autoplay off. Jun 26, 2016 - A. The Xbox One has two power modes, connected on which allows it. The impact of using this option when combined with the Automatically download. Games on the disk will not be updated while the console is turned off.
Luckily, the majority of these problems can be fixed by following a few troubleshooting steps, so you’ll be ready to blast the Swarm in Gears of War 4 or set a record in Forza Horizon 4 in no time. For a full rundown of common problems on the standard Xbox One, check out our previous guide, but for problems specific to the Xbox One X, you have come to the right place. Here are some of the most common Xbox One X problems and how you can fix them.
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Games aren’t displaying in 4K or HDR
If games aren’t displaying in 4K with your Xbox One X, the problem is likely with a setting on your television. Occasionally, it could be something as simple as the game not supporting 4K, or a setting within the game limiting the resolution in favor of another feature.
Possible solutions:
We created a full guide for getting the most out of 4K and HDR with your Xbox One X, but here are the basics:
- Make sure you are using a “high-speed” HDMI cable. If you’re using the standard cable that came with your Xbox One, you already are using one. Replacements are available for next to nothing in case something happens with the original.
- Make sure the HDMI port on your television is HDMI 2.0a/HDCP 2.2-enabled. These are the only ports on your television that will be usable for 4K and HDR content. If you are using an HDMI switcher or AV receiver, make sure it is also HDMI 2.0a/HDCP 2.2-enabled. This will allow you to plug several consoles into your television’s one or two compatible ports.
The Xbox One X suddenly shuts off
It’s the worst possible thing that could happen to your Xbox One X. You’re in the middle of a PlayerUnknown’s Battlegroundsmatch and are just a few seconds away from a “chicken dinner” when your console completely shuts down. The screen is black, and you may not be able to turn the console back on.
Possible solutions:
In some cases, your console itself could be faulty. If this is the case, your only option is to send the console back to Microsoft for a replacement or a repair. In order to do this, use the Xbox product registration tool and input your system’s serial number. It’s located all the way to the right on the back of the Xbox One X and is labeled “SN.”
- Before you pack your Xbox One X to send back, however, you will want to check the power cable. A handful of users who encountered their system spontaneously turning off were able to fix the issue by swapping out the included cable for a third-party cable. Because the Xbox One X uses an internal power supply, the basic Nyko AC power cord sold at GameStop is reportedly compatible — and it also works with the PlayStation 4. Unfortunately, unlike the original Xbox One, if your power supply is faulty, you won’t be able to swap it out.
- If you previously owned the Xbox One S, users have also reported success with that console’s power cable. It is identical to the one included with the Xbox One X.
You’re not automatically signed into Xbox Live
If you use the energy-saving mode instead of “instant on” on your Xbox One X, you’ll occasionally power up your console and find that it isn’t connected to Xbox Live. This is sometimes due to a hiccup on Microsoft’s end, and you can simply manually enter your login information to reconnect, but it’s often caused by a seemingly short memory in the console itself — it has basically forgotten your Wi-Fi network.
Hit the home button on your Xbox One controller to bring up the guide, then select the gear symbol to be taken to the settings screen. From here, select Network, then Network settings, and finally, Set up wireless network. Choose the network you wish to use and enter the password, and you’ll be back online.
We’ve noticed this problem tends to occur when you haven’t played on your Xbox One X for a few weeks. In our experience, it isn’t caused by the Wi-Fi network, as our PlayStation 4 and Switch both reconnected without issue after extended downtime.
Should your console disconnect from Xbox Live intermittently, the problem could be related to your modem or router. Try changing from the 2.4GHz channel to the 5GHz channel, or vice versa, and you could experience fewer issues.
You’re forced to download 4K updates for games
The Xbox One X handles file management for its 4K “enhanced” games for you, which makes things easier, but may also force you to spend a lot more time and bandwidth downloading them. On the One X, Xbox One “Enhanced” games automatically download the enhanced version of the game, which may be double the size of the standard version. There is no way to download the standard game, even if you aren’t using a 4K TV — the games will not play on the console without the update. If you own an older Xbox One and plan to transfer your games over to the Xbox One X, this is another step between you and your games.
Solutions:
- Not all games support 4K or other Xbox One X enhancements yet, and if you have any unsupported games installed on your current Xbox One, you will be able to play them right away after you transfer your content and your other games update. This isn’t an ideal solution, however, as many of the biggest and newest Xbox One games have already received enhancements.
- You can mitigate the wait by planning ahead and downloading the 4K updates to your original system. Open up your system settings and select System, then Backup and transfer, and you will see the option to Download 4K game content. Check this box and supported games will automatically begin the update process, meaning they’ll be ready to go as soon as you move them to the Xbox One X.
You can’t use Kinect
Like the Xbox One S before it, the Xbox One X doesn’t have a Kinect port built into it. This means that without the use of an adapter, you will be unable to use the sensor for supported games or the Xbox One’s user interface. Unfortunately, both the Kinect sensor and the adapter have been discontinued, so you won’t be able to purchase them from Microsoft directly.
Possible solutions:
- Nearly every voice command originally designed for Kinect is now compatible with a microphone-equipped headset. You can’t turn your console on using your voice without Kinect, but you can use the feature to move throughout the menus and make selections. However, you must be using the Cortana assistant for this to work. The original Xbox voice commands aren’t compatible with headsets.
- Both the Kinect and Kinect adapter are still technically available through third-party sellers, though prices are already quite high. (You may wind up paying as much as you did for the Xbox One X itself). Unless you have a really good reason for needing a Kinect and you don’t want to use the original model Xbox One, just let it go.
The Xbox One X won’t turn on with a controller
Occasionally, your Xbox One X will refuse to turn on when you hit the center button on your controller. Even after unplugging the console from the outlet and swapping out your controller’s batteries, the system simply won’t power up. It’s a scary issue to encounter, but the solution is much simpler than you’d expect.
Solution:
- Press the power button on the front of the Xbox One X and the system will boot up as it normally would, and you will be able to connect your controller as well. Next, shut the system back down and attempt to power it back on with the controller — on both Xbox One X and Xbox One S, we found this solved the problem 100 percent of the time. If it happens again, just repeat these steps and you will be ready to play.
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Xbox One games can be massive in size, and take hours to download. Rather than waiting for games to download when you’re ready to play them, you can remotely start game downloads on your Xbox One from a smartphone or web browser. They’ll automatically download to your Xbox and be ready when you get home, so you can play them instantly.
This only works with digital games. If you have a physical game, you have to insert it into your Xbox One’s disc drive before the console will begin installing it and downloading any necessary updates.
How to Configure Your Xbox One for Remote Game Downloads
This will only work if your Xbox One is suspended and set to automatically downloaded game updates and stay in Instant-on mode. These are the default settings, so everything should just work. However, if you’ve modified these settings in the past, you may need to re-enable them.
If you’re away from your Xbox One at the moment, feel free to skip this section and just try using the app or website to download a game. It will work if you haven’t modified these default settings in the past.
First, head to Settings > All Settings > System > Updates. Ensure the “Keep my games & apps up to date” setting is enabled here. If it isn’t, your Xbox One won’t download new games or updates automatically.
RELATED:How Much Does the Xbox One’s “Energy Saving” Mode Really Save?
Second, head to Settings > All Settings > Power & startup > Power mode & startup. Ensure your Xbox One is set to “Instant-on” power mode. This means the Xbox One will go into a sort of sleep mode where some functions remain active, including background downloads of games and updates. Don’t set it to “Energy-saving” mode or it will shut down completely, and you won’t be able to use the remote game download feature.
You should also ensure that you’ve signed into the Xbox One with the Microsoft account you plan on using on your phone. You can check this from Settings > All Settings > Sign-in, security & passkey.
How to Start Downloading Games Using Your Phone
You can download updates from your phone using the Xbox app, available from Google Play for Android, Apple’s App Store for iPhone, or even the Windows Store for Windows Phone. This app was previously named “Xbox Smartglass”, but is now just named “Xbox”.
Download the app and sign in with the same Microsoft account you sign into your Xbox One with. Tap the menu button in the upper left corner and tap “Store” to view the Xbox Store.
Search for the game you want to install on your Xbox One in the Store. You can either find a free game and tap “Get it free” or purchase a game from here and immediately begin installing it on your Xbox One.
Once you’ve purchased the game (or tapped the “Get it free” button), you’ll see an “Install on Xbox One” button on its Store page. Tap that button and the app will queue it for download on your Xbox One.
If you’ve previously purchased a game or downloaded it for free and want to redownload it, just search for the game on the Store and view its page. You’ll immediately see the “Install on Xbox One” button, which you can tap to begin the download.
If the Xbox One is in Instant-on mode and is automatically downloading updates, it will soon begin downloading the game automatically. You can view the download progress on the console itself under Games & apps > Queue when you get back to your Xbox One.
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How to Start Downloading Games Using Any Web Browser
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You can do the same thing from the Xbox Store website, too. It works just like the Xbox app for smartphones. You just need to sign in with the same Microsoft account you use on your Xbox One.
Head to Microsoft’s Xbox Store website and sign in with your Microsoft account. Search for an Xbox One game and either purchase it or get it for free, depending on the price.
Once you have, you’ll see an “Install on Xbox One” button on the game’s web page. Click the button to queue it for download on your Xbox One. If you’re previously purchased a paid game or downloaded a free game, you’ll immediately see this button when you view the game’s web page.
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If The Download Doesn’t Start
If your Xbox One doesn’t immediately begin downloading the game, it’s probably either set to not download updates automatically, or is in Energy-saving mode instead of Instant-on mode. It’s also possible that the Xbox One is disconnected from the Internet. The game should still begin downloading when you power on your Xbox One and connect it to the Internet.
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To ensure this works in the future, enable automatic game updates, select Instant-on mode, and ensure you’re signed in with the Microsoft account you use on the Xbox app or on the Xbox website.
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