I have a client who has a WatchGuard XTM 23 device on site as their primary firewall. I just upgraded its firmware a couple days ago to the latest version for that series, 11.6.6.
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The problem is that I haven't successfully been able to setup a VPN connection for them.
Using the instructions at http://www.watchguard.com/help/docs/webui/11_XTM/en-US/index.html#en-US/mvpn/ssl/configure_fb_for_mvpn_ssl_c.html, I'm trying to setup a VPN with SSL connection:From the firewall web GUI / Dashboard, I go to VPN -> Mobile VPN with SSL, I enable it, add the organization's public IP address to which the firewall is connected. I've setup a group in Active Directory named 'SSLVPN-Users', verified that the WatchGuard box can talk to the Active Directory Server, and added myself to that group.
I then downloaded the WatchGuard Mobile VPN with SSL client onto my own Windows 7 machine, walked to the client's 2nd building across the street (which has a different public internet connection), and tried to connect to the VPN.
When I do try to connect with the client, I get the following errors:
I discovered today the Firebox System Manager, and its 'Traffic Monitor' which gives current log information (refreshes every 5 seconds). Unfortunately, it doesn't look like the client has setup any sort of WatchGuard / Firebox logging server, so actually recording server-side logs to file hasn't been done. I can work on implementing that if I need to.
I noticed that if I try to ping the client's public IP address from an outside source, I don't get a response back (unless I added a policy into the firewall to allow ICMP traffic from 'External', which I successfully did a few seconds ago for testing purposes - that rule has since been reverted to not respond to external ping requests).
There's a policy in the firewall for allowing SSLVPN Traffic authentication requests coming from any external source TO the Firebox, and then to do the authentication / actually allow the VPN traffic, there's a policy allowing traffic for anyone in the SSLVPN-Users group to flow between that user and the inside network.
So my questions are:
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- Has anyone seen these errors before from the Watchguard VPN Client, and/or do you have any suggestions on how I can resolve that error?
- If I need to setup logging server to grab the firewall logs (in order to further troubleshoot this issue), how complicated a task is that and does it require a lot of system resources? The organization I'm consulting with only has 1 server and not a lot of resources or technical know-how.
1 Answer
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Every time I run into this the fix is usually use remote.domain.com:4100. Even if your policy says to use port 22 or 443 you must still append the :4100 after just like your downloading the SSLVPN client.
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